Shipping policy
How to Add to Cart and Check Out
Select your preferred option, then click "Add to Cart." You can continue shopping at any time and return to your cart by clicking the cart icon in the upper right corner of the page. Adding items to your cart does not reserve them.
When you're ready to check out, click the cart icon in the top right corner to review your items. On the next page, you can adjust quantities if needed. Then click the "Checkout" button to proceed to the payment page, where you can enter all your information in one place.
Please note that once your order is finalized, it cannot be modified, as we immediately begin processing to ensure fast delivery.
Delivery Costs
Oragel offers free shipping on all orders over $40. If you choose to return one or more items, return shipping costs are your responsibility.
Can I Track My Delivery?
Yes. All orders are shipped with tracking. You can track your order via the order status page, and a link to that page will be emailed to you once your order has shipped. There may be a slight delay before tracking information becomes available.
Delivery Times
We strive to deliver products as quickly as possible. If you place an order on a weekday before 3:00 PM ET, we aim to process your order the same day. Average delivery time is 9 to 15 business days.
Incorrect Address
It is your responsibility to ensure the shipping address you provide is correct. We process and ship orders quickly, which leaves a very small window to correct address errors. If you believe you have entered an incorrect address, contact us immediately.
If processing has already been completed and the package has shipped to an incorrect address that you provided, we will not be able to send a replacement. We will, however, offer you a 30% discount on a new order. Please contact us at support@oragel.store.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If tracking information shows the package was delivered to your address but you have not received it, please let us know. An investigation will be opened by the local delivery carrier 14 days after the stated delivery date, and we will keep you informed throughout the process.
Questions About Your Order
If you have questions about your order, please check our FAQ page first. If your question is not answered there, feel free to contact us.
Email: support@oragel.store
Phone: +1 (212) 547-8193
Company: ORAGEL
Address: 1407 Broadway, Suite 2601, New York, NY 10018, USA